Effective Date: 11.01.2025
This Privacy Policy explains how A2B Rx (“we,” “us,” or “our”) collects, uses, and protects information when you use our website, web dashboard, driver app, and patient app (collectively, the “Services”).
1. Information We Collect
1.1 Information from Pharmacies
We collect account, contact, and payment information from pharmacies that register for our Services, as well as delivery-related data necessary to operate the platform.
1.2 Information from Drivers
We collect driver identification, GPS location (when online), route assignments, and delivery confirmations for operational purposes.
1.3 Information from Patients
Patients may provide names, addresses, phone numbers, and signatures for delivery confirmation. All data is processed under HIPAA-compliant standards where applicable.
1.4 Automatically Collected Data
We use cookies, device identifiers, and analytics tools to improve performance, security, and user experience.
2. How We Use Information
2.1 Service Operation
To create routes, dispatch drivers, deliver notifications, and manage communication between pharmacies, drivers, and patients.
2.2 Communication
To send order updates, alerts, or marketing messages (where permitted). You can opt out at any time.
2.3 Improvement
We analyze usage data to enhance features, optimize routes, and support product development.
3. Data Sharing
3.1 With Pharmacies
Patient delivery data is shared only with the pharmacy responsible for the prescription or delivery.
3.2 With Drivers
Drivers access limited delivery details necessary to complete assigned routes.
3.3 Service Providers
We may share data with trusted vendors (e.g., cloud hosting, analytics, mapping) under confidentiality and data-protection agreements.
3.4 Legal Requirements
We may disclose information if required by law or to protect our rights, users, and the public.
4. Data Security
4.1 Protection Measures
We use encryption, secure authentication, and limited-access protocols to protect your information.
4.2 HIPAA Compliance
When handling PHI, A2B Rx follows HIPAA requirements and may enter into Business Associate Agreements (BAAs) with covered entities.
4.3 Data Retention
Information is retained as long as necessary for operational, legal, and audit purposes, then securely deleted or anonymized.
5. Your Rights & Choices
5.1 Access & Correction
You may request access to or correction of your personal information through your account administrator or by contacting us directly.
5.2 Opt-Out
You may opt out of non-essential communications by following unsubscribe links or contacting support.
5.3 Data Deletion
Requests for deletion of data will be honored in accordance with applicable laws and pharmacy obligations.
6. Children’s Privacy
Our Services are not intended for children under 13. We do not knowingly collect data from minors.
7. International Use
The Services are operated in the United States. If you access them from outside the U.S., you consent to U.S. data processing laws.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Material updates will be posted on our website or within the Service. Continued use indicates acceptance of the revised policy.
9. Contact Us
Phone: +1 (855) 657-9595
Website: a2brx.com
Email: office@a2brx.com
Address: 105 Sandford St, Suite 101, Brooklyn, NY 11205