Effective Date: 11.01.2025

These Terms & Conditions (“Terms”) govern your access to and use of the A2B Rx platform, including the web dashboard, driver app, and patient app (collectively, the “Services”). By accessing or using the Services, you agree to these Terms.

1. Eligibility & Accounts

1.1 Authorized Users

You must be legally able to enter into contracts and, where applicable, be authorized by your pharmacy or organization to use the Services.

1.2 Account Registration

You are responsible for the accuracy of registration information and for maintaining the security of your credentials.

1.3 Administrative Control

Pharmacies control end-user permissions within their organization and are responsible for actions taken under their accounts.

2. Platform License & Use

2.1 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use the Services for your internal business purposes.

2.2 Acceptable Use

You will not: (a) reverse engineer or decompile; (b) misuse or overload the Services; (c) interfere with security; (d) use the Services to transmit unlawful or harmful content.

3. Pharmacy Responsibilities

3.1 Compliance & Patient Data

You are solely responsible for compliance with applicable laws (including HIPAA as applicable), for obtaining any required consents, and for configuring privacy settings appropriate to your workflow.

3.2 Driver Management

You may dispatch your own drivers and, at your discretion, engage outside drivers. You are responsible for ensuring all drivers meet legal, insurance, safety, and background requirements.

3.3 Routing & Deliveries

You control route planning, priority, and delivery decisions. A2B Rx provides tools and recommendations but does not guarantee outcomes or delivery times.

4. Data, Privacy & Security

4.1 Data Processing

We process data to provide and improve the Services in accordance with our Privacy Policy. Business Associate Agreements (if applicable) may govern PHI handling.

4.2 Security

We implement reasonable technical and organizational measures; however, no system is completely secure. You are responsible for secure device use and access controls.

4.3 Data Retention

Operational data may be retained for legal, security, and business continuity purposes as described in our policies.

5. Third-Party Services & Integrations

5.1 External Providers

The Services may integrate with third-party tools (e.g., maps, messaging, analytics). Your use of those tools is subject to the providers’ terms.

5.2 Network & Carriers

We are not liable for carrier/network delays, outages, or fees incurred by your organization or drivers.

6. Fees, Billing & Taxes

6.1 Subscriptions

Paid plans renew automatically unless canceled per your plan terms. Fees are non-refundable except as required by law.

6.2 Usage & Add-Ons

Additional features or usage may incur fees. Applicable taxes are your responsibility.

7. Changes, Availability & Support

7.1 Service Changes

We may modify or discontinue features with notice where practicable.

7.2 Maintenance

Planned or emergency maintenance may affect availability. We strive to minimize disruptions.

8. Term & Termination

8.1 Term

These Terms remain in effect while you use the Services.

8.2 Suspension/Termination

We may suspend or terminate access for breach or risk to the platform. You may terminate per your plan terms.

8.3 Effect

Upon termination, your right to use the Services ceases. Certain provisions survive (e.g., limitations, indemnities, IP).

9. Intellectual Property

9.1 Ownership

A2B Rx and its licensors retain all rights in the Services and related IP. No rights are granted except as expressly stated.

9.2 Feedback

Feedback may be used by us without restriction or compensation.

10. Warranties & Disclaimers

10.1 “As Is”

The Services are provided “as is” and “as available.” We disclaim all warranties to the fullest extent permitted by law.

10.2 No Medical/Legal Advice

The Services do not constitute medical or legal advice and are not a substitute for professional judgment.

11. Limitation of Liability

11.1 Indirect Damages

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, or consequential damages.

11.2 Cap

Our aggregate liability will not exceed the amounts paid to us for the Services in the twelve (12) months preceding the claim.

12. Indemnification

12.1 Your Obligations

You will defend and indemnify us from claims arising out of your (or your users’/drivers’) use of the Services, violations of law, or breach of these Terms.

13. Governing Law & Dispute Resolution

13.1 Law & Venue

These Terms are governed by the laws of the State of New York, without regard to conflicts of law. Courts located in New York County, NY shall have exclusive jurisdiction, unless otherwise agreed in writing.

13.2 Informal Resolution

Parties will first attempt to resolve disputes informally before pursuing formal proceedings.

14. Changes to Terms

14.1 Updates

We may update these Terms from time to time. Material changes will be communicated via the Service or by email. Continued use constitutes acceptance.

15. Contact

Phone: +1 (855) 657-9595
Website: a2brx.com
Email: office@a2brx.com
Address: 105 Sandford St, Suite 101, Brooklyn, NY 11205