Terms & Conditions

1. Agreement and eligibility

These Terms & Conditions (“Terms”) are a binding agreement between you and the company operating the A2B and A2B Rx driver services (“A2B,” “we,” “us,” or “our”). The “Services” include the A2B Driver mobile application, driver web pages, APIs, communications, route marketplace, delivery workflow, and related support.

You must be at least 18 years old, legally able to enter into a contract, legally authorized to work and provide the applicable services, and capable of safely performing delivery work. You must hold all licenses, permits, registrations, insurance, vehicle qualifications, and approvals required by applicable law and the organization for which you perform a route.

If you use the Services on behalf of a business or other organization, you represent that you have authority to bind that organization to these Terms.

2. The A2B service

A2B provides technology that may connect pharmacies, organizations, drivers, recipients, and administrators; display or assign routes; support navigation and communications; verify package custody and delivery; and administer route records and earnings.

A2B is not a pharmacy, healthcare provider, medical professional, insurer, emergency service, or medical transportation provider. The Services do not provide medical advice. Drivers must not open packages, advise recipients about medication, alter instructions, make medical representations, or provide services outside the authorized route.

Availability of any route, feature, territory, price, payment method, or service level is not guaranteed. We may add, remove, test, suspend, or modify features where reasonably necessary, subject to applicable law.

3. Accounts, verification, and security

• You must provide accurate, current, and complete information and keep it updated.
• You authorize us to verify information and documents you submit and to request additional information when reasonably necessary for safety, compliance, payments, or account approval.
• You are responsible for your device and account activity. Do not share authentication codes or allow another person to use your driver account or perform a route under your identity.
• You must immediately report unauthorized access, a lost device, compromised credentials, or materially changed eligibility information.
• Approval, activation, or prior access does not prevent later review, suspension, or requests for updated documentation.

4. Independent and pharmacy-driver relationships

Independent marketplace drivers

Unless a separate written agreement or applicable law states otherwise, accepting independent marketplace routes does not create an employment, agency, partnership, joint-venture, or franchise relationship between you and A2B. You decide whether to go online and whether to accept an available marketplace offer. You are responsible for your lawful business expenses, equipment, vehicle, insurance, licenses, and taxes.

Pharmacy-employed or pharmacy-affiliated drivers

A pharmacy may invite, approve, or directly assign routes to a driver with whom it has a separate employment or contractor relationship. That relationship is between the driver and pharmacy. A2B does not determine or replace their compensation, scheduling, supervision, benefits, or employment obligations unless a separate written agreement expressly says otherwise.

A driver may be connected with more than one pharmacy where permitted. Historical route and delivery records remain preserved if a relationship later ends.

5. Route offers and assignments

• Marketplace offers. Eligible independent drivers may receive offers based on factors such as location, availability, account status, route requirements, and offer timing. An offer may expire or be accepted by another driver before your acceptance is completed.
• Direct assignments. A connected pharmacy may assign an internal route directly according to its relationship with you.
• Route information. Distance, duration, arrival time, traffic, stop count, and map information are estimates and may change. Review the available route information before accepting where acceptance is optional.
• Acceptance. Once you accept a marketplace offer or acknowledge a direct assignment, you must promptly and professionally complete it unless an emergency, safety issue, lawful reason, or approved cancellation prevents completion.
• Order of stops. Follow the pickup and delivery order shown in the app unless an authorized pharmacy or A2B representative changes it.
• No unauthorized transfer. You may not sell, transfer, subcontract, or allow another person to perform an assigned route without express authorization.

6. Pickup, delivery, and safety responsibilities

You agree to:

• obey traffic, parking, safety, privacy, controlled-substance, package-handling, and other applicable laws;
• operate a safe, legally compliant, insured vehicle and never interact with the app in an unsafe or unlawful manner while driving;
• verify pickup and package count using required QR scans or authorized pharmacy confirmation;
• protect packages from loss, theft, tampering, contamination, temperature exposure, unauthorized access, and avoidable delay;
• deliver only to the authorized recipient or location and follow signature, photo, location, failed-delivery, and return instructions;
• capture truthful delivery evidence at the actual event and never reuse, fabricate, alter, or stage a QR scan, photograph, signature, timestamp, or location;
• promptly report accidents, safety concerns, package problems, recipient unavailability, incorrect addresses, suspected tampering, loss, theft, or inability to complete a route; and
• return undeliverable packages to the designated pharmacy or location when instructed.

Do not take delivery photographs that unnecessarily show faces, private interiors, unrelated people, medical documents, or other sensitive content. Do not retain recipient information or delivery evidence outside the Services except where expressly authorized and legally permitted.

If an emergency threatens life or immediate safety, call 911. A2B support and in-app chat are not emergency services.

7. Privacy and confidential information

Your use of the Services is also governed by the A2B Driver Privacy Policy. Route information may contain private or sensitive recipient, pharmacy, delivery, or health-related information. You may access and use it only as necessary to perform an authorized route.

You must not disclose, photograph, copy, download, publish, sell, search for, contact, or otherwise use recipient or pharmacy information for personal, marketing, discriminatory, fraudulent, or unrelated purposes. This duty continues after a route or account ends.

In-app chat and calls must relate to an authorized delivery, pharmacy relationship, safety issue, or support need. Communications may be retained and reviewed as permitted by law for service, support, safety, and dispute resolution.

8. Location, camera, notifications, and device permissions

Core features require device permissions. Precise location may be used to show nearby opportunities, support navigation, share route progress, confirm arrival, and document pickup or delivery. When you grant background-location permission, location may continue during active work while the app is not visible.

Camera or photo access may be required for identity and vehicle information, QR verification, chat attachments, delivery photos, and other authorized evidence. Push notifications may deliver route, invitation, chat, safety, approval, and operational messages.

You control permissions through device settings, but disabling required permissions may prevent you from going online, receiving offers, navigating, verifying packages, or completing deliveries. You must not falsify, obscure, spoof, or manipulate device location, time, identity, camera evidence, or app behavior.

9. Earnings, fees, payouts, and taxes

Marketplace route earnings

When an independent marketplace offer displays compensation, the applicable route record will identify the amount and any disclosed platform fee or adjustment. Final payment may depend on successful completion, route evidence, authorized changes, returns, disputes, duplicate or erroneous transactions, and applicable agreements.

Pharmacy-affiliated compensation

A2B may display records for pharmacy-assigned routes, but compensation for pharmacy-employed or pharmacy-contracted work is governed by the driver’s arrangement with that pharmacy unless expressly stated otherwise.

Payout review

Unless and until automatic payouts are expressly enabled, submitting a payout request starts a manual review and does not itself transfer funds. A2B may contact you to verify identity, route records, amount, and payout method. Processing time is not guaranteed, and a payout may be held while a delivery, fraud, safety, charge, or compliance issue is reviewed.

Payment providers and taxes

Electronic payouts may be provided by a third-party payment provider under additional terms. You must provide accurate payout and tax information and are responsible for taxes, filings, licenses, expenses, and records applicable to your independent earnings. A2B may report payments or withhold amounts where required by law.

You must notify support promptly about a suspected payment error. A2B may correct duplicate payments, calculation errors, fraud, refunds, or amounts paid contrary to these Terms, to the extent permitted by law.

10. Prohibited conduct

You may not:

• use the Services for unlawful, unsafe, deceptive, abusive, harassing, discriminatory, or fraudulent activity;
• impersonate another person, create false accounts, falsify documents, share an account, or evade an account restriction;
• steal, open, tamper with, substitute, retain, misuse, or intentionally misdeliver a package;
• fabricate route activity, package scans, signatures, photographs, location, ratings, completion evidence, or payout claims;
• scrape, reverse engineer, disrupt, overload, probe, bypass, or gain unauthorized access to the Services, except where a restriction is prohibited by law;
• introduce malware, automate unauthorized requests, interfere with another user, or misuse communications;
• use recipient or pharmacy information outside the authorized delivery purpose; or
• infringe privacy, publicity, intellectual-property, contractual, or other rights.

11. Suspension, deactivation, and termination

You may stop using the Services and request account deletion, subject to retention of legally or operationally required records. A2B may restrict, suspend, investigate, or terminate access when reasonably necessary for safety, suspected fraud, invalid or expired qualifications, legal compliance, nonpayment, material breach, repeated delivery failures, misuse of sensitive information, or risk to users, packages, systems, or A2B.

Where appropriate and permitted, we may provide notice or an opportunity to contact support. Immediate action may be taken when delay could create safety, security, legal, privacy, financial, or package-custody risk. Sections that by their nature should survive termination—including confidentiality, delivery records, payments, intellectual property, disclaimers, liability, indemnification, and dispute terms—will survive.

12. Disclaimers

To the maximum extent permitted by law, the Services are provided “as is” and “as available.” A2B disclaims all warranties, express, implied, or statutory, including merchantability, fitness for a particular purpose, title, non-infringement, availability, accuracy, and uninterrupted or error-free operation.

Maps, navigation, traffic, distance, duration, arrival estimates, address information, route availability, recipient availability, and third-party content may be incomplete, delayed, or inaccurate. You remain responsible for safe driving, observing real-world conditions, obeying law, and using independent judgment. We do not guarantee route volume, earnings, acceptance, account approval, pharmacy participation, recipient availability, or any particular result.

Some jurisdictions do not allow certain warranty exclusions, so portions of this section may not apply to you.

13. Limitation of liability

To the maximum extent permitted by law, A2B and its affiliates, officers, employees, agents, licensors, and service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages; lost profits, data, goodwill, opportunities, or business interruption; or damages arising from third-party conduct, packages, routes, traffic, accidents, communications, unauthorized account access, or inability to use the Services.

To the maximum extent permitted by law, A2B’s aggregate liability arising out of or relating to the Services or these Terms will not exceed the greater of (a) the platform fees retained by A2B from your independent marketplace routes during the three months before the event giving rise to the claim or (b) one hundred U.S. dollars (US $100).

These limitations apply regardless of the theory of liability and even if a remedy fails of its essential purpose. They do not limit liability that cannot legally be limited, including liability where prohibited for gross negligence, willful misconduct, or personal injury.

14. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless A2B and its affiliates, officers, employees, and agents from claims, losses, liabilities, damages, judgments, penalties, costs, and reasonable attorneys’ fees arising from your breach of these Terms, unlawful or unsafe conduct, misuse of information, route or package handling, infringement of rights, tax or licensing obligations, or acts performed through your account. This obligation does not apply to the extent a claim results from conduct for which A2B is legally responsible and cannot disclaim responsibility.

15. Governing law and disputes

These Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles, except where applicable law requires otherwise. Before filing a formal claim, you and A2B agree to make a good-faith effort for at least 30 days to resolve the dispute by contacting office@a2brx.com with a description of the issue and requested resolution.

Unless applicable law requires another forum, disputes that are not resolved informally will be brought in the state or federal courts located in Kings County, New York, and each party consents to their jurisdiction and venue. Nothing in this section prevents either party from seeking appropriate emergency or injunctive relief or using a legally available small-claims procedure.

16. Apple App Store and Google Play terms

If you downloaded the app from Apple’s App Store, you acknowledge that these Terms are between you and A2B, not Apple; Apple is not responsible for the app or its content; Apple has no obligation to provide maintenance or support; and Apple is a third-party beneficiary of these Terms and may enforce the terms applicable to it. Any refund is subject to Apple’s applicable rules and law.

If you downloaded the app from Google Play, Google is not responsible for the app or these Services. Your use of Google Play and related Google services is also subject to Google’s applicable terms.

You represent that you are not located in a country subject to a U.S. government embargo and are not listed on a U.S. government prohibited or restricted-party list. You must comply with applicable third-party terms, including mobile carrier, app-store, mapping, and payment-provider terms.

17. General terms

A2B retains all rights in the Services, software, design, trademarks, content, and technology except for content owned by users or third parties. We grant you a limited, revocable, non-exclusive, non-transferable license to use the app for its intended purpose while these Terms remain in effect.

You may not assign these Terms without our written consent. We may assign them in connection with a merger, reorganization, financing, sale, or transfer of the Services or business. Our failure to enforce a provision is not a waiver. If a provision is unenforceable, it will be modified to the minimum extent necessary and the remaining provisions will continue.

These Terms, the Privacy Policy, offer details, and any applicable written driver, pharmacy, payment-provider, or marketplace agreement constitute the applicable agreement regarding the Services. A more specific written agreement controls only where it expressly conflicts with these Terms.

We may update these Terms by posting a revised version and changing the effective date. We will provide additional notice when required. Continued use after the effective date constitutes acceptance to the extent permitted by law; otherwise, you must stop using the Services.