Good questions.
Clear answers.
Your starting point for pharmacies, drivers and everything in between.
For pharmacies
How do I get started?
Register your pharmacy for free, then sign in to the pharmacy portal to set up your team and begin organizing your workflow.
Can I use my own drivers?
Yes. Pharmacy-employed drivers and independent drivers use distinct assignment flows. Link your pharmacy drivers before assigning an internal route.
How do independent drivers receive routes?
Publish a priced route opportunity from the portal. Eligible independent drivers can accept or decline the offer. Availability depends on the route and driver coverage.
What can I see during a delivery?
The portal shows route progress and stop statuses. Delivery photos, signatures and location evidence remain attached to completed deliveries for authorized pharmacy staff.
Is registration the same as free delivery?
No. Registration is free; delivery charges and any applicable platform fees are separate. Review the amounts shown in the portal before publishing a paid route.
For drivers
Where can I download the app?
A2B Driver is available on the App Store and Google Play. The download links are on our homepage.
Do I need a company to set up payouts?
A driver can onboard as an individual. Stripe may require identity verification and a bank account or eligible debit card before payouts can be enabled.
Are payouts automatic?
Payout requests are reviewed by A2B before funds are released. Review the method, fees and net amount in the app before submitting a request.
What is the difference between standard and instant payouts?
Standard and instant are different payout speeds. Instant availability depends on account eligibility and a supported payout destination. Displayed timing applies after approval and is an estimate, not a guarantee.
Help & support
When can I reach your team?
Our support hours are Monday–Friday, 9 AM–5 PM Eastern Time. We are closed Saturday and Sunday.
Can I send prescription or patient details through the contact form?
Please do not. The public contact form is for general business and support inquiries. For patient-specific delivery questions, use your pharmacy and the authorized portal or app.
Let's talk it through.
Our team is here for your next question.